Find a Dealer
Independent dealers are local, regional, or national in scope. They can provide software sales, installation, training, support, and computer hardware sales and services. Most offer extended hours of support. Click here to find a dealer near you.
Become an Independent Point of Success Dealer
If you have information technology experience, particularly in hospitality point of sale, we’d like to talk to you! Becoming a Point of Success dealer is an affordable way to add a new product line to your existing computer services business or begin working with a restaurant point of sale.
Knowledgebase
A repository of help with common issues, including installations, use, and troubleshooting. Click here to visit the knowledge base.
Telephone Support Services
Our software experts are available Monday thru Friday 7:00 am to 5:00 pm Arizona Time. Arizona does not observe daylight savings time which occurs on the second Sunday in March and ends on the first Sunday in November, so it changes to Pacific Time from March 14 thry November 7.
For telephone technical support call:
- (800) 752-3565 (U.S. and Canada)
- +1 (480) 497-4004 (International)
Support Charges Starting April 1, 2021
| Standard Support Single Call | $99 per incident |
| Standard Support Monthly Payment | $69 |
| Standard Support Annual Payment (Includes six (6) support calls/month. Does not include training or menu building) | $690 |
| Premium Support Monthly Payment | $99 |
| Premium Support Annual Payment (Includes unlimited support calls/month and complimentary version upgrades) | $990 |
| Re-Registration of Derpricated Products | $299 |
| Emergency Support for Depricated Versions | $499/hour |
| Menu Building | $399+ |
| Training by Appointment (One Time) | $99/hour |
| iDrive Cloud Based Backup & Storage | $69.50/year |
What Services are Offered with Telephone Technical Support?
- Assistance with troubleshooting software problems
- Information on the use of software features
Telephone technical support services do not include training on set up or use of Point of Success products. Computer hardware, operating system and network questions should be referred to the support services of the providers of these components.
POS Printer Configuration Assistance
Point of Success offers easy, automatic out-of-the-box support for many POS printers. See the complete list of supported printers on our System Requirements page. You need to have an approved Windows printer driver installed for your POS printer for it to work properly with Point of Success (see the Point of Success Knowledge Base for details).
Technical support under one of our free or paid support plans to assist in making settings to Point of Success software to print on unlisted POS printers may be a chargeable service.
Network Configuration Assistance
We recommend the use of the most current version of Windows to simplify network setup. Rarely will manual network configuration be required for Point of Success.
Support for network configuration and troubleshooting, internet access or email functionality is the responsibility of the network hardware vendor, internet or email provider.
Custom Menu Design Service
Complete menu design and set up is available as an additional paid service. Cost of this service varies with the complexity of the menu and the number of items on the menu. Contact our technical support department at (800) 752-3565 for more information and a custom price proposal.
Custom Report Service
Custom report design and modification services are available. Contact Point of Success technical support for more information.